Frequently Asked Questions

Q: What is the minimum product order that you can handle at a particular time?

Ans: For bulk or custom-formulated orders, we are capable of manufacturing supplement orders of any size. We run small orders of as little as 500 Packs for our stock.

 

Q: Do you charge any kind of manufacturer set up fee over and above the core manufacturing of the raw materials?

Ans: Absolutely not. Each quote includes all set up fees for our supplement manufacturer services. There are no hidden charges.

 

Q: I have created artwork and now I want to get it printed. Which format should I deliver to you?

Ans: We prefer to work with artwork saved as Corel Draw (.cdr) files along with all the respective fonts. Please make sure all files are set to 300 dpi or better. If we receive files lower than 300 dpi, we cannot guarantee the print quality.

 

Q: Can you help me design my labels?

Ans: Yes, we have a full, professional design shop here. Better yet, our designers are among the few in the industry that are trained in FDA labelling requirements.

 

Q: Do you offer custom package design help and do you manufacture packaging as well?

Ans: Indeed we do, you can get your product manufactured, labelled and packaged with us, from start to finish. We can help you design your packaging and manufacturer the custom packaging for you as well.

 

Q: I’m concerned about meeting FDA regulations – how can you help me make sure I’m in compliance?

Ans: We meet all Good Manufacturing Practices (GMPs) as required by the FDA.

 

Q: Do you have any international certifications?

Ans: Yes, we have an FDA GMP-certified supplement manufacturer facility. The good manufacturing practices (GMPs) we adhere to meet both World Health Organization (WHO) and European Union (EU) requirements as well.

 

Q: How long will it take to manufacture my supplement or vitamin product after we put in an order?

Ans: You’ll love our turnaround time. It takes 4-6 weeks for new orders and 3-4 weeks for reorders.

 

Q: Do I need to have a formulation already to get started with you?

Ans: No. You can formulate your product with the help of our top-notch Pharmacist. They bring years of industry experience to developing the perfect product for your business. To avoid the expense of stability testing, however, we highly recommend you consider our stock formulation options for vitamins and supplements.

 

Q: If I have a special nutraceutical ingredient I want to use from a specific ingredient supplier, can you acquire it for production?

Ans: Yes. We have an extensive network of ingredient suppliers. We will work with them to help you source the most cost-effective ingredients required for your formulation.

 

Q: Do you offer vitamins and supplements that I can sell under my own brand?

Ans: Yes we do. In fact, we highly recommend this as one of the most cost-effective way to either start a nutrition business or expand your product line. Choose from among our 21 different vitamins and supplements in stock. Each is formulated for marketability and customer satisfaction.

 

Q: How can I find out the status of my production run?

Ans: When you’ve got questions about anything concerning your account – including the status of your production run – you only need to contact one person. Your account executive. To make things easier for you, we assign one person to each account as your point person. They will help you with any questions or concerns that come up.